Privacy Policy

The company Lav-Ly (Papadopoulou Asteropi) respects and responsibly applies the legislation on Personal Data. The company Lav-Ly, hereinafter "the company", takes the protection of your privacy very seriously as it has taken all the necessary measures in order to safeguard the security and confidentiality of the information concerning the visitors of the Website.

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1. Introduction

This Privacy Policy is intended to inform data subjects in accordance with articles 13-14 of the EU General Data Protection Regulation 679/2016 and is intended to help you understand why we collect your personal data and how we use it. Accepting it implies your consent to the collection and processing of your personal data as detailed in it.

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Personal Data (Privacy)

Personal data means all information that identifies you or can identify you directly or indirectly. The use of our Website implies the unreserved acceptance, consent, consent, approval and agreement on the part of the visitor with the Terms of Use and this Privacy and Personal Data Protection Policy that we follow.
Please read our Privacy and Personal Data Protection Policy carefully in order to be informed:

• about the information collected from you when you (visit, register or purchase) from www.lav-ly.com and www.lav-ly.gr

• how they may be used and shared, and

• how this information is protected and what your rights are.

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You have the right to withdraw your consent to the collection and processing of personal data concerning you at any time without affecting the legality of the processing of your personal data by the company until then.

This policy applies to all of you who purchase and use our products or services through our Website, phone or apps. It also covers the conditions for the collection, processing and management of visitors' personal data by the company.

When you make a purchase from us or use the services we offer, you entrust us with your data. That's why we put you first, we listen and take into account your opinion and wishes, so that we understand your expectations and ensure that they are reflected in our business decisions. We are committed to maintaining your trust.​

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Links to other websites

This Privacy Policy does not in any way cover the relationship between the visitors of the Website and any services that are not subject to the control and / or ownership of the company. Visitors should note that our website may contain links to other websites. However, the company does not bear any kind of responsibility for the practices and terms of the personal data protection policy or the content of the websites in question.

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Opt-out process – User rights

• The user can withdraw his consent to the collection of data collected so far by sending an email to info@lav-ly.com

• In addition, the user may opt out of data collection by third-party cookies through the Network Advertising Initiative service. Also from the collection of Google Cookies data by modifying the personal settings in Google's Ads Settings.

• in accordance with provisions 13 et seq. of the General Data Protection Regulation 679/2016/EU, you have:

  • right to information,

  • right of access,

  • right of rectification,

  • right to erasure,

  • right to restriction of processing,

  • right to data portability,

  • right to object to the processing of your personal data, including to object to automated decision-making and profiling;

  • right to submit a complaint to the Personal Data Protection Authority.

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2. Personal data – Processes that require collection / processing of personal data

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Data collection

When you visit our Website or social media, we ask you to provide us with some information about yourself.

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This information may include:

• Personal data such as (name, address, email address, phone number) and other contact information. This data is collected when you purchase a product from our stores or when you register for our online services, when you communicate with us in any way, e.g. when you do a market survey, a comment on our social media pages (Facebook, Instagram), participate in one of our contests, etc.

• Account information, such as username and other identifiers or credentials used to access our online services.

• Device information.

• Location.

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IP Address and Cookies DataEvery computer connected to the Internet is assigned a unique number known as an Internet Protocol (IP) address. The IP address through which the visitor's Computer (PC) has access to the internet and then to the Website, is stored and can be used by the company, if necessary, in the event of a violation of the Terms of Use of the Website on the part of the visitor.

The Website may use cookies in order to improve the user's experience while browsing it. But also improving the overall quality of its services. Cookies are small text files that are sent to a user's computer when they visit a website. Cookies are stored on the visitor's hard drive but do not take notice of any document or file from their computer. They are used to facilitate the visitor's access, for statistical reasons or for marketing reasons. The visitor of the Website can set his browser in such a way as to prohibit the reception of all cookies or to notify him when a cookie is sent. However, the Website visitor should be aware that some features or services of the Website may not function properly without cookies.

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Indicative cases in which we ask you to provide us with your personal data:

• When you purchase products on our Website or through our call center +30-6976990785.

• When you register to use our online services.

• When you request to receive updates about marketing promotions.

• When you enter one of our competitions or complete one of our customer surveys.

• When you submit requests.

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How we process your personal data

We process your personal data when entering into a contract with you or for specific purposes, including:

• processing orders and payments for products and services you have purchased or for refunds;

• promotions about our products and services or services offered by our partners that we think may be of interest to you, where we have obtained your consent to contact you.

• update when a product is available again.

• to contact you by email or text about our products and services, contests, offers, promotions or special events;

• statistical reasons.

• personalizing your experience & improving our website so that we can offer content and services that are of most interest to you and serve you better.

• conducting promotional actions or configuring new site features.

• follow up (live chat, email or phone calls).

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Legal interest

We may use and process your personal data where necessary based on our legitimate interests as a business for the following purposes:

• to provide support to our customers, respond to and communicate with you about your requests;

• to respond to questions, complaints, requests and comments;

• to communicate with you about your orders, purchases or accounts;

• to provide you with material of interest to you and to navigate our websites;

• to be informed about promotions (in which we rely on your consent), e.g. tailor communications or send targeted messages through social networks and third-party platforms;

• to conduct data analyses, including consumer research, trend analysis and financial analysis;

• help us understand more about you as a customer, the products and services you consume, how you consume and shop for them, so that we can serve you better;

• to operate, evaluate and improve our operations, including developing new products and services, determining the effectiveness of our sales, marketing and advertising efforts, analyzing and improving products, offers, promotions and electronic services and other technologies;

• to comply with your requests in relation to exercising your rights (for example, when you ask us not to contact you for marketing purposes, we will keep that record on our opt-out lists so that we can comply with your request)

• use or disclose your personal data (for example in connection with an investigation by a public authority), where we have a legal right or duty;

• reserve the right to contact you regarding overdue debts either directly or through third party partners;

• to protect, detect and prevent fraud and other criminal activity, claims and other liabilities;

• for network and information security, in order to take steps to protect your information from loss, damage, theft or unauthorized access.

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Compliance with legal obligations

We will use your personal data to comply with our legal obligations, such as:

• to contact you when you communicate with us;

• to verify the accuracy of the data we hold about you;

• to help public authority, e.g. police.

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For your own "benefit"

We will use your personal data for your own "benefit" for example:

• we may need to contact you if there is a potential risk to your safety from a product you have purchased or to recall it.

• we use automated information for purposes such as:

  • personalizing our visitors' experience on our online services;

  • delivering material (including advertising) tailored to your interests and the way you browse our online services

  • the proper management of our business.

• We use this information to help diagnose technical and service-related problems, administer online (internet) services, identify online users of our services, target advertising, and gather demographic information about you. We use automated information to determine usage patterns and how we can tailor our services to better meet your needs.

• We may also use the information we obtain about you in other ways, about which we inform you at the time your data is collected, so that we can tailor our services to better meet your needs.

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3. Collection and transfer of personal data under conditions – Collaborations with third parties

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The Company may share personal information internally. Company members who receive this information are not permitted to use or disclose the information except where consent exists.

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Our service providersWe work with providers, suppliers, insurers and organisations, who may process your personal data on our behalf, but on the condition that they comply with the security rules on personal data protection. We only share information that enables them to provide their services to us or to facilitate the provision of their services to you.

For example, some of our service providers display advertisements for our products and services as well as for the products of our partners, suppliers and third parties. Provided that you have given your consent and agree to be informed of our promotions, you may see online advertising that we have placed on the websites you visit or on the interactive services you use.

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Other organizations – Third parties

With the aim of always improving the services offered, we cooperate with third-party companies, both in terms of securing your transactions, and in terms of improving the experience of using our Website. It is also very important to emphasize that all our partners are in line with the new General Data Protection Regulation (GDPR). Finally, we assure you that the data provided to our partners in question is strictly necessary in order to provide you with our services securely and to continuously improve. More specifically:

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Google – Mailchimp - Wix
The transfer of information includes the services of Google (see the privacy policy here: Privacy Policy) as well as Mailchimp (see the privacy policy here: Privacy Policy) and Wix (see the privacy policy here: Privacy Policy)

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Reviews/Ratings Service

After completing your online order we may ask you to rate your experience so we can keep getting better. In this case, the cooperating company only has access to the necessary data for the successful registration of your review (name, amount and type of order, date of registration, final score)

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Chat serviceYour email, phone number and possibly your name are only collected with your consent, both to us and to the relevant partner company, always with the aim of adequately resolving your request.

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Competition service

We periodically run competitions in which we may ask you to provide us with your personal email, name and/or a contact telephone number. Optionally you may also be asked to post/share on social networks to increase your entries (not passwords). In this case, always provide your above information to our partner for the purpose of your valid participation in the competition and your adequate identification.

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Online purchases

When paying for your online order (Checkout Process): the data we ask for are absolutely necessary for the correct processing and dispatch of your order, as well as for informing you adequately in case of shortages.

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The third companies to which your data is transferred are:
Courier Companies

Your name, shipping address, contact phone number and any clarifying comments are transferred.

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Banking companyIn case you choose payment by bank card as a payment method, Stripe, Inc. undertakes its safe processing thanks to its expertise in security and transactions. In this case, the relevant data is processed by the same, coded, so that the transaction can be safely completed and you can receive your order.

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Social networks

Our Website may offer the ability to share (share) in Social Networks and other related tools that allow you to share your actions within the Website with other applications, websites or mass media, and vice versa. Using such features allows information to be shared with your friends or the general public, depending on the settings you have specified in your personal profile. Please see the privacy policies of these social networking services for more information about how they handle your data.

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Sale / Merger / Change of Control

If there is a sale, merger, consolidation, change of control, transfer of material assets, reorganization or liquidation of the company then, in its sole discretion, the company may transfer, sell or assign information collected from the Website, to one or more relevant third parties. In this case, the company will notify all affected members of the Website before the personal information is transferred or before it becomes the subject of a different privacy policy.

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Request from judicial / police / government authorities

The company may provide data to the relevant judicial, police and other administrative authorities upon legal request in order to:

• Comply with applicable laws.

• Respond to government inquiries (or inquiries by legal, governmental or quasi-governmental or local or Internet Protection Authorities of any kind).

• Comply with valid legal process.

• Protect its rights and property, the Website and/or other users of the Website.

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International transfers of your personal data

From time to time we may transfer your personal data to our suppliers or service providers located outside the European Economic Area (EEA). Your personal data will continue to be subject to appropriate safeguards provided by law. If we transfer information to our agents or consultants outside the EEA, we will ensure that it is protected in the same way as it would be within the EEA.

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4. How we use your information to make automated decisions

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We sometimes use systems to make automated decisions based on personal information we have (or are permitted to collect from others) about you or your business. This helps us ensure that our decisions are quick, fair, efficient and correct, based on what we know.